Support & FAQ

We understand! A large furniture purchase from a company in Sweden might seem scary, especially when you are not sure of the comfort, fabric or color choices and delivery distance.

Overall our return rate is at 0.5% which is probably the lowest in the business. This is because we go to great lengths to help you make the right choice before you order to avoid returns.

These are the services we offer to help you make the right choice:

• To know which colors/fabrics you are looking for we offer to ship free samples of frame colors, fabrics, stones and other materials we have available. 
• To be sure that you are choosing the right height and also the right amount of chairs we are pros at helping you get it right. Besides the guides we have online if you chat with us or email us at info@by-crea.com with your counter or table measurements and we will let you know what amount and size will fit you! We have never had a return due to incorrect size advice and we also normally double check with you if you order our tallest bar stools just to be sure you are getting the right ones!
• We also love to get in touch with you and having a facetime call at a time that suits you does wonders. Book a call here and we will get in touch with you and showcase the items and colors you need and clear out any uncertainties. 
• If you are still uncertain we offer you the option of buying 1 chair with 100% free return so you can try the comfort. Please contact us if you need any help to choose your color combinations as this offer is only for comfort check. To avoid any returns due to high cost and environmental reasons we are happy to provide free samples of all our materials to ensure that you will be sure about the chosen combination of your furniture”. If you like it you simply go ahead and order the remaining amount you need. If you don’t like it you email us and get a return label!

Yes of course! Choose bank transfer at the checkout and then you will receive an email with instructions on how to pay. Once the order is paid we will manufacture and ship it. To speed things up send us an email with payment confirmation and we will start production directly.

Taxes (VAT) and import charges are always included in our prices on our website. When ordering as a private consumer you will never receive separate invoices with duties or taxes after ordering from by Crea®.

We accept all major credit cards and offer split payments via Affirm, Klarna (pay later, pay now, or split) or Paythen as well. We also have additional regional payment options based on your location. If you want to pay in a different way just send us an email!

Each by Crea® “design your own” piece is made to order in our Swedish factory, just for you. Simply choose your preferred style, material, and finish directly on the product page. Once you're happy with your custom selection, add the piece to your cart and proceed to checkout. We will manufacture it in our factory to your specifications and air ship it to your door with DHL or UPS. The reason for the higher prices for our “design your own” products is due to higher shipping/handling costs with transport and also because we handmake each piece individually which raises the costs substantially.

Our bestseller options are also handmade in our factory in Sweden but large scale produced and then pre-stocked in our Swedish warehouse and will be fulfilled by DHL or UPS.

Every furniture piece has a detailed description, clear measurements, and customization options listed on its product page. For each piece there is a measurement icon on the 3d visualizer that can provide size guides and also if you click on the size guide icon you can find the correct measurements and size guide. For visual references, you’ll also find product photos and lifestyle images that help you picture the piece in your home. Need help choosing the right size or finish? Our team is always happy to guide you, just get in touch!

Once you have placed your order you will receive an email confirming your order. If you choose bank transfer you will first need to pay the order before it's produced and fulfilled. 

Kindly note: Once production has started for a “design your own” product, the order can no longer be canceled or modified, as each piece is custom-made specifically for you.

Every by Crea® piece is handcrafted in our factory in Sweden using carefully selected, high-quality materials, including FSC-certified oak, Dekton stone, and durable powder-coated steel. Our materials are chosen not only for their aesthetics, but for their longevity and sustainability. Not only do we produce our furniture with long lasting materials but we also are re-designing our entire collection so you can replace specific pieces of your furniture (cushions and so on). Our goal is that your furniture can be renewed after many many years at a cheaper cost so it can be life lasting for you and your family.

We offer a curated selection of wood finishes, seat fabrics, and stone surfaces so your piece matches your interior seamlessly. If you dont find an option you are looking for let us know. We do offer the possibility of choosing your own fabric for our chairs and bar stools and produce the cushions with your fabric at a cost. Contact us at info@by-crea.com and we will guide you through the process.

Accurate product dimensions are listed on every product page under the "size-guide" section. We recommend measuring your space carefully before ordering. If you need help determining the best fit, especially for bar stools or dining chairs, we´re here to help. Chat with us or email us and we will guide you through it!

The majority of our furniture comes pre-assembled or requires only minimal setup. For our dining tables, you will need to screw the legs together with the table tops. But we will of course assist you if you are in any doubt!

Each material is of course different but since we use extremely high quality powder coating, highend wood and lacquer and also military graded fabrics having by Crea® furniture means low maintenance needs. 

For almost all surfaces to clean we recommend using a soft, damp cloth, lukewarm water and normal dishwashing detergent for daily cleaning. Avoid harsh chemicals with thinners, especially on wood surfaces. Our dekton stones we use are probably the toughest materials available for private and commercial use and can withstand scratching, cutting with knifes, heat and most chemicals. They are also made to be outdoors all year round.

​​If you order “design your own” products the production time is normally 1-3 weeks and delivery time (door to door from our factory in Swede) is around 1-3 business days.

If you order Bestseller products that are in stock, delivery time is normally a couple of days.

Delivery from our factory in Sweden to addresses in Sweden, UK, Scandinavia, central and southern Europe normally take around 1-3 business days. For remaining parts of the world around 2-6 business days.

As soon as your furniture leaves our factory or our warehouse in the US you'll receive a shipping confirmation email with tracking details. This allows you to follow your delivery in real time and plan accordingly.

On the day of delivery, make sure someone is available to receive the shipment. Delivery is always to your gate or front door. If your delivery includes multiple items, they may arrive together or in separate shipments depending on packaging and logistics.

Our carriers normally have a delivery time window of 4-6 hours.

On the day of delivery, make sure someone is available to receive the shipment. For larger items, please ensure that entryways and stairwells are clear. If your delivery includes multiple items, they may arrive together or in separate shipments depending on packaging and logistics.

Returns are accepted within 14 days of delivery if the product is new and unused, in accordance with applicable consumer protection laws. Customers are responsible for return shipping charges unless the product is faulty. Return shipping labels can be provided upon request.

Procedure for Returns: Contact us at info@by-crea.com for return instructions. Please examine your goods as soon as reasonably possible after delivery (or after installation, if applicable). Promptly notify us in writing of any errors, damage, or defects that are apparent in the goods or installation so we can address them. Claims may be reduced or rejected if we are not given the opportunity to correct the issues.

Refunds: If you choose to return a bestseller or a “design your own” product (that has not been customised in height, length, or fabric), please email us at info@by-crea.com. We will inform you of the return shipping costs and, upon your approval, provide you with return labels. Once the products have been received in their original, unused condition, we will process the return and refund the full order amount minus the approved return shipping costs. The original delivery charges to you are non-refundable.

Please allow 3-5 business days from the receipt of your return for us to process it and conduct a quality control review. Once the refund is issued, you will receive a notification via email.

If you have ordered a custom height/length/sized product or with your own fabric that we have manufactured tailored to your specification we do not offer the possibility of returning the product. Always contact us before placing an order so we can guide you to choose the right sizes! We are more than happy to help you!

Exchanges are subject to product availability and must be requested within 14 days of delivery. We normally don’t charge a cost for handling or producing a new product since we want you to be fully satisfied with your purchase but we will charge for the shipping costs back and forth. These costs will be provided to you and only be fulfilled upon your acceptance of change.