POLITIQUE DE CONFIDENTIALITÉ

by Crea (« nous », « notre » ou « nos ») s'engage à protéger votre vie privée. Cette politique de sécurité et de confidentialité décrit comment nous collectons, utilisons et protégeons vos informations personnelles lorsque vous visitez notre site web, utilisez nos services ou effectuez un achat.

• Customer: Any individual or entity purchasing products from by Crea
• Products: Furniture and related items available for purchase on our website.
• Website: The online platform (by-crea.com) operated by by Crea

In these terms and conditions

2.1 "Agreement" refers to these terms and conditions of sale.

2.2 "Goods" denotes the products/services purchased by you.

2.3 "by Crea," "we," "us," or "our" refers to by Crea (CA Development AB) and, regarding delivery, by Crea or our designated carrier (as notified to you).

2.4 "Installation costs" indicates the installation fee payable to by Crea.

2.5 "Order" signifies your order for the goods.

2.6 "Price" means the cost payable for the goods, inclusive of VAT but excluding additional costs such as delivery, shipping, and storage.

2.7 "Shipping costs" denotes your shipping expenses and/or the shipping administration fee payable to by Crea.

2.8 "You" or "your" refers to the individual who has purchased the goods from by Crea and whose order has been accepted by Crea.

Nous mettons en œuvre des mesures de sécurité robustes pour protéger vos informations personnelles :

• Cryptage : Utilisation du cryptage SSL pour la transmission des données.
• Contrôles d'accès : Accès restreint aux informations personnelles au personnel autorisé uniquement.
• Audits réguliers : audits de sécurité périodiques et évaluations de vulnérabilité.

Depending on the pieces in your order, items may arrive separately and be delivered through different carriers or delivery services. Information regarding each product and its unique lead time (shipping time frame) can be found on each product page. We will endeavour to deliver your goods within this timeframe but please be aware that we cannot guarantee that delivery date and we do not accept liability for any loss or expense incurred by you if delivery is not made by that estimated date. Once an item is ready to ship, you'll receive a confirmation email with a tracking number to view the carrier information and transit details.

5.1 Delivery Policy

We deliver throughout the US using DHL, UPS, and FedEx. For international deliveries, we also use UPS and FedEx.

5.2 Shipping Costs

Shipping costs are calculated at checkout.

5.3 Delivery Timeframes

Estimated delivery times are 1-6 weeks depending furniture and on location, communicated at the time of dispatch. For remote areas, delivery times may vary.

5.4 Force Majeure – Events Beyond Our Control

We will not be liable for any delay or failure in performing our obligations under this Agreement due to events beyond our reasonable control, such as war, terrorism, sabotage, civil or military disturbance, natural disasters, pandemics, strikes, lock-outs, import or export embargoes, or the inability to use public or private transport. If such circumstances arise, we will inform you in writing.

5.5 Important Delivery Information

• Signature Required: You must be present to sign for the delivery. For some orders, products may require proof of ID upon delivery.
• Clear Path: Ensure there is a clear path and enough space for the delivery agent to bring the item inside.
• Service Limitations: Not all items include full assembly, trash disposal, or white-glove delivery service.
• Delivery Address: Items can only be delivered to the original shipping address provided at checkout.

6.1 Ownership

Ownership of the goods will transfer to you once they have been delivered to you or your designated recipient.

6.2 Responsibility

Once the goods are delivered to the specified address, you are responsible for any loss or damage, except if such loss or damage is: (i) caused by our negligence; or (ii) due to a manufacturing defect or design fault.

Please allow 3-5 business days from the receipt of your return for us to process it and conduct a quality control review. Once the refund is issued, you will receive a notification via email.

7.1 Return Policy

As each By Crea piece is handcrafted to order, returns are not accepted unless the product is damaged during transit or has a verified production defect in accordance with applicable consumer protection laws. Customers are responsible for return shipping charges unless the product is faulty. Return shipping labels can be provided upon request.

7.2 Procedure for Returns

Contact us at info@by-crea.com for return instructions. Please examine your goods as soon as reasonably possible after delivery (or after installation, if applicable). Promptly notify us in writing and taking photos of any errors, damage, or defects that are apparent in the goods or installation so we can address them. Claims may be reduced or rejected if we are not given the opportunity to correct the issues.

7.3 Refunds

Refunds, minus a 20% restocking fee, are processed within 14 days of receiving the returned item. Refunds are made to the original method of payment less the original shipping fee and return shipping fee. Shipping fees are non-refundable unless the item received is damaged, defective, or incorrect. Please note that, depending on your bank/card issuer, it may take up to 10 working days for your refund to appear in your account.

7.4 Exchanges

Exchanges are handled on a case-by-case basis, depending on the type of furniture and the specific circumstances. If you're considering an exchange, please contact us at info@by-crea.com and our team will work with you to find the best possible solution.

7.5 Custom-made beyond Standard Options

Orders for furniture made to your personal specifications outside of our standard options cannot be canceled once the furniture is in production. This does not affect your statutory rights. For more information, please contact customer service.

8.1 Product Warranties

Products come with a two-year warranty against manufacturing defects.

8.2 Warranty Claims

Contact support@by-crea.com with proof of purchase and a description of the issue.

8.3 Limitations

Warranties do not cover misuse, abuse, or normal wear and tear.

9.1 by Crea is not liable for indirect, incidental, or consequential damages arising from the use of our products or website.

9.2 Our liability to you under this Agreement is limited to losses you suffer as a direct and natural result of our breach or negligence.

9.3 We are not responsible for indirect losses that would not have been contemplated at the time of your order.

9.4 We do not accept liability for loss of profit, revenue, opportunity, or enjoyment.

9.5 We are not liable for business losses. Our products are for domestic and private use only. We will not be liable for any commercial, business, or resale losses.

9.6 Nothing in this Agreement affects your statutory rights or limits our liability for fraud, death, or personal injury caused by our negligence or that of our employees.

9.7 We are not responsible for business losses. Our products are intended for domestic and private use only. If you use the products for commercial, business, or resale purposes, we will not be liable for any loss of profit, business, interruption, or business opportunity.

9.8 Disclaimer of Warranties: We do not guarantee that the website's content, functions, or server will operate without interruptions, delays, errors, defects, viruses, or bugs, or that it will be compatible with other software or materials. The website is provided "as is," and accessing it is entirely at your own risk.

10.1 Prohibited Activities

Customers are prohibited from using the website for unlawful activities, infringing on others' rights, or disrupting the website.

10.2 Account Responsibility

Customers are responsible for maintaining the confidentiality of their account information and for all activities under their account.

11.1 Ownership

All content on the website, including text, images, and logos, is the property of by Crea. Using the website does not give you permission to link to it or to use any of the trademarks, designs, get-up and/or logos contained within it.

11.2 Use of Content

Customers may not use, reproduce, or distribute any content from the website without our permission.

12.1 Data Collection

We collect personal data such as name, email, and address for order processing, in compliance with the General Data Protection Regulation (GDPR). For more information, please refer to our Privacy Policy on our website.

12.2 Use of Data

Customer data is used to fulfill orders, improve our services, and communicate with customers. Personal data may be passed to Klarna for payment method assessment.

12.3 Third-Party Sharing

We do not share customer data with third parties, except as necessary to process orders or comply with legal requirements.

13.1 Applicable Law

These T&Cs are governed by the laws of Sweden.

13.2 Dispute Resolution

Any disputes will be resolved through arbitration in Malmö, Sweden, and customers consent to the jurisdiction of Swedish courts.

14.1 Modification Right

by Crea reserves the right to change these T&Cs at any time.

14.2 Notification of Changes

Changes will be communicated via email or posted on the website. Continued use of the website constitutes acceptance of the new T&Cs.