1.1 Company Information - by Crea, Strömgatan 2, 21225 Malmö, Sweden. Contact us at +4640124344 or info@by-crea.com. by-crea.com (the ‘website’) is owned and operated by CA Development AB, a Swedish retailer registered in Sweden with the company number 5590969571 and VAT number SE559096957101.
1.2 Agreement: By using the by Crea website (by-crea.com) or placing an order for a furniture item, you agree to be bound by the following terms and conditions of sale (the "terms"), which apply to your order to the exclusion of all other terms and conditions, including by Crea's standard terms and conditions of sale and returns policies. We reserve the right to modify the terms at any time. The updated terms will be displayed on the website, and by continuing to use and access the website to purchase furniture items, you agree to be bound by any changes. These terms do not affect your statutory rights.
1.3 Product Information: We do not guarantee that the product images on our website are completely accurate representations; colors may vary due to your computer/device screen resolution or settings. For more information about products before making a purchase, please contact our Customer Service team. We offer a wide range of services to help you choose the right product such as samples, facetime calls with live video consultations, ordering a test product and so on.
All of our products are made in our own factory in Sweden, mostly by hand which makes each piece unique. We have a strict quality control of our products in our production and have discrepancy tolerances set up. This means that in some areas due to the process being handmade each product will only be 99.99% identical.
Many materials used in your furniture are natural materials such as woods and metals, and it is common for the furniture to display characteristics that reflect the lifecycle of these materials. These features are not faults but inherent traits of the chosen material. As a result, the item and finish of the furniture model you see online may vary from the delivered product. Naturally oak has different color variations and traits that we cannot divert from. It also reacts differently to staining which makes each piece individual in its look.
1.1 Company Information - by Crea, Strömgatan 2, 21225 Malmö, Sweden. Contact us at +4640124344 or info@by-crea.com. by-crea.com (the ‘website’) is owned and operated by CA Development AB, a Swedish retailer registered in Sweden with the company number 5590969571 and VAT number SE559096957101.
1.2 Agreement: By using the by Crea website (by-crea.com) or placing an order for a furniture item, you agree to be bound by the following terms and conditions of sale (the "terms"), which apply to your order to the exclusion of all other terms and conditions, including by Crea's standard terms and conditions of sale and returns policies. We reserve the right to modify the terms at any time. The updated terms will be displayed on the website, and by continuing to use and access the website to purchase furniture items, you agree to be bound by any changes. These terms do not affect your statutory rights.
1.3 Product Information: We do not guarantee that the product images on our website are completely accurate representations; colors may vary due to your computer/device screen resolution or settings. For more information about products before making a purchase, please contact our Customer Service team. We offer a wide range of services to help you choose the right product such as samples, facetime calls with live video consultations, ordering a test product and so on.
All of our products are made in our own factory in Sweden, mostly by hand which makes each piece unique. We have a strict quality control of our products in our production and have discrepancy tolerances set up. This means that in some areas due to the process being handmade each product will only be 99.99% identical.
Many materials used in your furniture are natural materials such as woods and metals, and it is common for the furniture to display characteristics that reflect the lifecycle of these materials. These features are not faults but inherent traits of the chosen material. As a result, the item and finish of the furniture model you see online may vary from the delivered product. Naturally oak has different color variations and traits that we cannot divert from. It also reacts differently to staining which makes each piece individual in its look.
- Customer: Any individual or entity purchasing products from by Crea® (CA DEVELOPMENT AB).
- Products: Furniture and related items available for purchase on our website.
- Website: The online platform (by-crea.com) operated by by Crea®.
In these terms and conditions
2.1 "Agreement" refers to these terms and conditions of sale.
2.2 "Goods" denotes the products/services purchased by you.
2.3 "by Crea," "we," "us," or "our" refers to by Crea (CA Development AB) and, regarding delivery, by Crea or our designated carrier (as notified to you).
2.4 "Installation costs" indicates the installation fee payable to by Crea.
2.5 "Order" signifies your order for the goods.
2.6 "Price" means the cost payable for the goods, inclusive of VAT but excluding additional costs such as delivery, shipping, and storage.
2.7 "Shipping costs" denotes your shipping expenses and/or the shipping administration fee payable to by Crea.
2.8 "You" or "your" refers to the individual who has purchased the goods from by Crea and whose order has been accepted by Crea.
- Customer: Any individual or entity purchasing products from by Crea® (CA DEVELOPMENT AB).
- Products: Furniture and related items available for purchase on our website.
- Website: The online platform (by-crea.com) operated by by Crea®.
In these terms and conditions
2.1 "Agreement" refers to these terms and conditions of sale.
2.2 "Goods" denotes the products/services purchased by you.
2.3 "by Crea," "we," "us," or "our" refers to by Crea (CA Development AB) and, regarding delivery, by Crea or our designated carrier (as notified to you).
2.4 "Installation costs" indicates the installation fee payable to by Crea.
2.5 "Order" signifies your order for the goods.
2.6 "Price" means the cost payable for the goods, inclusive of VAT but excluding additional costs such as delivery, shipping, and storage.
2.7 "Shipping costs" denotes your shipping expenses and/or the shipping administration fee payable to by Crea.
2.8 "You" or "your" refers to the individual who has purchased the goods from by Crea and whose order has been accepted by Crea.
3.1 Eligibility to order
3.1 Eligibility to order
- You must be over 18 years of age and:
- Provide your real name, contact information, and payment details when placing an order.
- Provide a delivery address.
- Possess a valid payment method that works on our website.
3.2 How to Place an order
Customers can place orders by selecting products on our website, adding them to the cart, and completing the checkout process. After placing your order, you will receive an Order Acknowledgement email to let you know that we have received your order. This is not an order confirmation or acceptance.
3.3 How we use your information
Order acceptance occurs when we start manufacturing your product(s). If we refuse your order, we will notify you as soon as possible and provide a full refund within 14 days if payment has been made. Once you press the ‘Place Order’ button, you have given us permission to process your order as requested.
3.1 Eligibility to order
- You must be over 18 years of age and:
- Provide your real name, contact information, and payment details when placing an order.
- Provide a delivery address.
- Possess a valid payment method that works on our website.
3.2 How to Place an order
Customers can place orders by selecting products on our website, adding them to the cart, and completing the checkout process. After placing your order, you will receive an Order Acknowledgement email to let you know that we have received your order. This is not an order confirmation or acceptance.
3.3 How we use your information
Order acceptance occurs when we start manufacturing your product(s). If we refuse your order, we will notify you as soon as possible and provide a full refund within 14 days if payment has been made. Once you press the ‘Place Order’ button, you have given us permission to process your order as requested.
4.1 Prices
Prices are subject to change without notice and do not include delivery fees. All prices include sales tax at the current rate. We strive to ensure accurate pricing on our website, but errors may occur. If there's a pricing mistake on a product you ordered, our Customer Service team will contact you. You may choose to reconfirm your order at the correct price. However, by Crea is under no obligation to accept or fulfill an order for a product advertised at an incorrect price.
Please note: Prices for products on our website may change and offers may be withdrawn at any time. All promotional offers comply with marketing regulations. If you have any questions about current promotions, please contact our customer service team.
If you choose to cancel or return products purchased during a promotion or at a discounted price, you will be refunded the amount charged at checkout. Note that our Returns Policy applies to all returns of promotional or discounted products.
4.2 Price Adjustment
If you purchase a product during non-discount periods and find it at a lower price within 7 days, contact customer service at info@by-crea.com to receive a gift card for the price difference.
4.3 Payment Methods
We accept all major credit and debit cards, Paythen, PayPal, Klarna, and bank transfers.
- Klarna - We offer Klarna and you must be at least 18 years old to use Klarna’s credit products, including Pay in 3. Klarna will verify the information you provide and assess your financial situation. Additional Klarna Terms and Conditions apply based on your country of residence. You may also visit Klarna Customer Service, the link will take you to a third-party site.
- Paythen - We offer Paythen for flexible payment plans. To use Paythen's services, you must be at least 18 years old. Paythen will verify the information you provide and assess your financial situation. Additional Paythen Terms and Conditions apply based on your country of residence. For more information, you may visit Paythen Customer Service, which will take you to a third-party site.
4.4 Payment Terms
Payment is reserved at the time of order. If an order is not accepted, a full refund is processed within 14 days.
4.1 Prices
Prices are subject to change without notice and do not include delivery fees. All prices include sales tax at the current rate. We strive to ensure accurate pricing on our website, but errors may occur. If there's a pricing mistake on a product you ordered, our Customer Service team will contact you. You may choose to reconfirm your order at the correct price. However, by Crea is under no obligation to accept or fulfill an order for a product advertised at an incorrect price.
Please note: Prices for products on our website may change and offers may be withdrawn at any time. All promotional offers comply with marketing regulations. If you have any questions about current promotions, please contact our customer service team.
If you choose to cancel or return products purchased during a promotion or at a discounted price, you will be refunded the amount charged at checkout. Note that our Returns Policy applies to all returns of promotional or discounted products.
4.2 Price Adjustment
If you purchase a product during non-discount periods and find it at a lower price within 7 days, contact customer service at info@by-crea.com to receive a gift card for the price difference.
4.3 Payment Methods
We accept all major credit and debit cards, Paythen, PayPal, Klarna, and bank transfers.
- Klarna - We offer Klarna and you must be at least 18 years old to use Klarna’s credit products, including Pay in 3. Klarna will verify the information you provide and assess your financial situation. Additional Klarna Terms and Conditions apply based on your country of residence. You may also visit Klarna Customer Service, the link will take you to a third-party site.
- Paythen - We offer Paythen for flexible payment plans. To use Paythen's services, you must be at least 18 years old. Paythen will verify the information you provide and assess your financial situation. Additional Paythen Terms and Conditions apply based on your country of residence. For more information, you may visit Paythen Customer Service, which will take you to a third-party site.
4.4 Payment Terms
Payment is reserved at the time of order. If an order is not accepted, a full refund is processed within 14 days.
Depending on the pieces in your order, items may arrive separately and be delivered through different carriers or delivery services. Information regarding each product and its unique lead time (shipping time frame) can be found on each product page. We will endeavour to deliver your goods within this timeframe but please be aware that we cannot guarantee that delivery date and we do not accept liability for any loss or expense incurred by you if delivery is not made by that estimated date. Once an item is ready to ship, you'll receive a confirmation email with a tracking number to view the carrier information and transit details.
Depending on the pieces in your order, items may arrive separately and be delivered through different carriers or delivery services. Information regarding each product and its unique lead time (shipping time frame) can be found on each product page. We will endeavour to deliver your goods within this timeframe but please be aware that we cannot guarantee that delivery date and we do not accept liability for any loss or expense incurred by you if delivery is not made by that estimated date. Once an item is ready to ship, you'll receive a confirmation email with a tracking number to view the carrier information and transit details.
5.1 Delivery Policy
We deliver worldwide, using DHL, PostNord, and Bring for local deliveries and for international deliveries we use UPS, USPS and FedEx.
5.2 Shipping Costs
Shipping costs are calculated at checkout.
5.3 Delivery Timeframes
Estimated delivery times are 0-6 weeks depending on furniture and on location, communicated at the time of dispatch. For remote areas, delivery times may vary.
5.4 Force Majeure – Events Beyond Our Control
We will not be liable for any delay or failure in performing our obligations under this Agreement due to events beyond our reasonable control, such as war, terrorism, sabotage, civil or military disturbance, natural disasters, pandemics, strikes, lock-outs, import or export embargoes, or the inability to use public or private transport. If such circumstances arise, we will inform you in writing.
5.5 Important Delivery Information
- Signature Required: You must be present to sign for the delivery.
- Clear Path: Ensure there is a clear path and enough space for the delivery agent to bring the item to your front door/gate.
- Service Limitations: Not all items include full assembly, trash disposal, or white-glove delivery service. Our delivery services are door to door meaning the delivery partner is liable for delivery until your front door/gate.
- Delivery Address: Items can only be delivered to the original shipping address provided at checkout.
5.1 Delivery Policy
We deliver worldwide, using DHL, PostNord, and Bring for local deliveries and for international deliveries we use UPS, USPS and FedEx.
5.2 Shipping Costs
Shipping costs are calculated at checkout.
5.3 Delivery Timeframes
Estimated delivery times are 0-6 weeks depending on furniture and on location, communicated at the time of dispatch. For remote areas, delivery times may vary.
5.4 Force Majeure – Events Beyond Our Control
We will not be liable for any delay or failure in performing our obligations under this Agreement due to events beyond our reasonable control, such as war, terrorism, sabotage, civil or military disturbance, natural disasters, pandemics, strikes, lock-outs, import or export embargoes, or the inability to use public or private transport. If such circumstances arise, we will inform you in writing.
5.5 Important Delivery Information
- Signature Required: You must be present to sign for the delivery.
- Clear Path: Ensure there is a clear path and enough space for the delivery agent to bring the item to your front door/gate.
- Service Limitations: Not all items include full assembly, trash disposal, or white-glove delivery service. Our delivery services are door to door meaning the delivery partner is liable for delivery until your front door/gate.
- Delivery Address: Items can only be delivered to the original shipping address provided at checkout.
6.1 Ownership
Ownership of the goods will transfer to you once they have been delivered to you or your designated recipient address. In the US it’s commonly accepted that Fedex, USPS and UPS deliver to your door without presence. Our liability ends once the piece is placed/delivered on your property.
6.2 Responsibility
Once the goods are delivered to the specified address, you are responsible for any loss or damage, except if such loss or damage is: (i) caused by our negligence; or (ii) due to a manufacturing defect or design fault.
6.1 Ownership
Ownership of the goods will transfer to you once they have been delivered to you or your designated recipient address. In the US it’s commonly accepted that Fedex, USPS and UPS deliver to your door without presence. Our liability ends once the piece is placed/delivered on your property.
6.2 Responsibility
Once the goods are delivered to the specified address, you are responsible for any loss or damage, except if such loss or damage is: (i) caused by our negligence; or (ii) due to a manufacturing defect or design fault.
We stand behind the quality of our products but understand that you may change your mind about a piece or that it may not work in your space as intended. We accept returns on select items within 30 days of delivery.
We stand behind the quality of our products but understand that you may change your mind about a piece or that it may not work in your space as intended. We accept returns on select items within 30 days of delivery.
7.1 Return Policy
Returns are accepted within 30 days of delivery if the product is new and unused, in accordance with applicable consumer protection laws. Customers are responsible for return shipping charges unless the product is faulty. Return shipping labels can be provided upon request.
7.2 Procedure for Returns
Contact us at info@by-crea.com for return instructions. Please examine your goods as soon as reasonably possible after delivery (or after installation, if applicable). Promptly notify us in writing and taking photos of any errors, damage, or defects that are apparent in the goods or installation so we can address them. Claims may be reduced or rejected if we are not given the opportunity to correct the issues.
7.3 Refunds
If you choose to return a product you will have 2 options.
a) Return the item yourself to us. Once the item is returned and is approved in new condition we will refund you the entire amount.
b) Ask us to cover return label and shipping. We will provide you with the return shipping costs to return the products and upon acceptance send you return labels. Once the products are returned to us given they are in new condition we process the return of the total order amount minus the shipping return costs you approved.
Please allow 3-5 business days from the receipt of your return for us to process it and conduct a quality control review. Once the refund is issued, you will receive a notification via email.
7.4 Exchanges
Exchanges are subject to product availability and must be requested within 30 days of delivery. We normally don't charge a cost for handling or producing a new product since we want you to be fully satisfied with your purchase but we will charge for the shipping costs back and forth. These costs will be provided to you and only be fulfilled upon your acceptance of change.
7.1 Return Policy
Returns are accepted within 30 days of delivery if the product is new and unused, in accordance with applicable consumer protection laws. Customers are responsible for return shipping charges unless the product is faulty. Return shipping labels can be provided upon request.
7.2 Procedure for Returns
Contact us at info@by-crea.com for return instructions. Please examine your goods as soon as reasonably possible after delivery (or after installation, if applicable). Promptly notify us in writing and taking photos of any errors, damage, or defects that are apparent in the goods or installation so we can address them. Claims may be reduced or rejected if we are not given the opportunity to correct the issues.
7.3 Refunds
If you choose to return a product you will have 2 options.
a) Return the item yourself to us. Once the item is returned and is approved in new condition we will refund you the entire amount.
b) Ask us to cover return label and shipping. We will provide you with the return shipping costs to return the products and upon acceptance send you return labels. Once the products are returned to us given they are in new condition we process the return of the total order amount minus the shipping return costs you approved.
Please allow 3-5 business days from the receipt of your return for us to process it and conduct a quality control review. Once the refund is issued, you will receive a notification via email.
7.4 Exchanges
Exchanges are subject to product availability and must be requested within 30 days of delivery. We normally don't charge a cost for handling or producing a new product since we want you to be fully satisfied with your purchase but we will charge for the shipping costs back and forth. These costs will be provided to you and only be fulfilled upon your acceptance of change.
8.1 Product Warranties
Our products come with a two-year warranty against manufacturing defects.
8.2 Warranty Claims
Contact info@by-crea.com with proof of purchase and a description of the issue.
8.3 Limitations
Warranties do not cover misuse, abuse, or abnormal wear and tear. If you by mistake happen to damage your items upon unpacking please be honest and email us and we will help you.
8.1 Product Warranties
Our products come with a two-year warranty against manufacturing defects.
8.2 Warranty Claims
Contact info@by-crea.com with proof of purchase and a description of the issue.
8.3 Limitations
Warranties do not cover misuse, abuse, or abnormal wear and tear. If you by mistake happen to damage your items upon unpacking please be honest and email us and we will help you.
9.1 by Crea® (CA DEVELOPMENT AB) is not liable for indirect, incidental, or consequential damages arising from the use of our products or website.
9.2 Our liability to you under this Agreement is limited to losses you suffer as a direct and natural result of our breach or negligence.
9.3 We are not responsible for indirect losses that would not have been contemplated at the time of your order.
9.4 We do not accept liability for loss of profit, revenue, opportunity, or enjoyment.
9.5 We are not liable for business losses. Our products are for domestic and private use only. We will not be liable for any commercial, business, or resale losses.
9.6 Nothing in this Agreement affects your statutory rights or limits our liability for fraud, death, or personal injury caused by our negligence or that of our employees.
9.7 We are not responsible for business losses. Our products are intended for domestic and private use only. If you use the products for commercial, business, or resale purposes, we will not be liable for any loss of profit, business, interruption, or business opportunity.
9.8 Disclaimer of Warranties: We do not guarantee that the website's content, functions, or server will operate without interruptions, delays, errors, defects, viruses, or bugs, or that it will be compatible with other software or materials. The website is provided "as is," and accessing it is entirely at your own risk.
9.1 by Crea® (CA DEVELOPMENT AB) is not liable for indirect, incidental, or consequential damages arising from the use of our products or website.
9.2 Our liability to you under this Agreement is limited to losses you suffer as a direct and natural result of our breach or negligence.
9.3 We are not responsible for indirect losses that would not have been contemplated at the time of your order.
9.4 We do not accept liability for loss of profit, revenue, opportunity, or enjoyment.
9.5 We are not liable for business losses. Our products are for domestic and private use only. We will not be liable for any commercial, business, or resale losses.
9.6 Nothing in this Agreement affects your statutory rights or limits our liability for fraud, death, or personal injury caused by our negligence or that of our employees.
9.7 We are not responsible for business losses. Our products are intended for domestic and private use only. If you use the products for commercial, business, or resale purposes, we will not be liable for any loss of profit, business, interruption, or business opportunity.
9.8 Disclaimer of Warranties: We do not guarantee that the website's content, functions, or server will operate without interruptions, delays, errors, defects, viruses, or bugs, or that it will be compatible with other software or materials. The website is provided "as is," and accessing it is entirely at your own risk.
10.1 Prohibited Activities
Customers are prohibited from using the website for unlawful activities, infringing on others' rights, or disrupting the website.
10.2 Account Responsibility
Customers are responsible for maintaining the confidentiality of their account information and for all activities under their account.
10.1 Prohibited Activities
Customers are prohibited from using the website for unlawful activities, infringing on others' rights, or disrupting the website.
10.2 Account Responsibility
Customers are responsible for maintaining the confidentiality of their account information and for all activities under their account.
11.1 Ownership
All content on the website, including text, images, and logos, is the property of by Crea® (CA DEVELOPMENT AB). Using the website does not give you permission to link to it or to use any of the trademarks, designs, get-up and/or logos contained within it.
11.2 Use of Content
Customers may not use, reproduce, or distribute any content from the website without our permission.
11.1 Ownership
All content on the website, including text, images, and logos, is the property of by Crea® (CA DEVELOPMENT AB). Using the website does not give you permission to link to it or to use any of the trademarks, designs, get-up and/or logos contained within it.
11.2 Use of Content
Customers may not use, reproduce, or distribute any content from the website without our permission.
12.1 Data Collection
We collect personal data such as name, email, and address for order processing, in compliance with the General Data Protection Regulation (GDPR). For more information, please refer to our Privacy Policy on our website.
12.2 Use of Data
Customer data is used to fulfill orders, improve our services, and communicate with customers. Personal data may be passed to Klarna for payment method assessment.
12.3 Third-Party Sharing
We do not share customer data with third parties, except as necessary to process orders or comply with legal requirements.
12.1 Data Collection
We collect personal data such as name, email, and address for order processing, in compliance with the General Data Protection Regulation (GDPR). For more information, please refer to our Privacy Policy on our website.
12.2 Use of Data
Customer data is used to fulfill orders, improve our services, and communicate with customers. Personal data may be passed to Klarna for payment method assessment.
12.3 Third-Party Sharing
We do not share customer data with third parties, except as necessary to process orders or comply with legal requirements.
13.1 Applicable Law
These T&Cs are governed by the laws of Sweden.
13.2 Dispute Resolution
Any disputes will be resolved through arbitration in Malmö, Sweden, and customers consent to the jurisdiction of Swedish courts.
13.1 Applicable Law
These T&Cs are governed by the laws of Sweden.
13.2 Dispute Resolution
Any disputes will be resolved through arbitration in Malmö, Sweden, and customers consent to the jurisdiction of Swedish courts.
14.1 Modification Right
by Crea reserves the right to change these T&Cs at any time.
14.2 Notification of Changes
Changes will be communicated via email or posted on the website. Continued use of the website constitutes acceptance of the new T&Cs.
14.1 Modification Right
by Crea reserves the right to change these T&Cs at any time.
14.2 Notification of Changes
Changes will be communicated via email or posted on the website. Continued use of the website constitutes acceptance of the new T&Cs.