Privacy policy

This website is operated by Crea. Throughout the site, the terms “we”, “us,” and “our” are referred to by Crea. by Crea offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

Last Updated: July 28, 2025

 

1. Introduction

by Crea (""we,"" ""our,"" or ""us"") is committed to protecting your privacy. This Security & Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website, interact with our services, or make a purchase.  

2. Who we are

Our company’s name is CA Development AB (VAT number SE559096957101), and our address is Strömgatan 2, 212 25 Malmö, SWEDEN.  

3. Information we collect

3.1 Personal Information

We collect personal information that you voluntarily provide when interacting with our website or services, including:

  • Contact Details: Name, email address, phone number, billing address, and shipping address

  • Payment Information: Credit card details and bank account information

  • Order Details: Products purchased, order history, and customer preferences

3.2 Device Information

We also collect certain technical and usage data automatically when you visit our website:

  • Technical Data: IP address, browser type, operating system, and referring URLs

  • Usage Data: Pages visited, time spent on the site, and interactions with content

3.3 How We Use Your Information

Your information is used to provide a seamless and personalized experience:

  • Order Processing: To fulfil orders, process payments, and deliver customer support

  • Personalization: To tailor your shopping experience and suggest relevant products

  • Communication: To send order confirmations, shipping updates, promotional offers, and newsletters (with your consent)

  • Analytics: To analyze usage data and improve our website, products, and services

3.4 Sharing Your Information

We share your personal data only with trusted third parties to operate and enhance our services:

  • Service Providers: Including payment processors, logistics companies, and marketing partners

  • Legal Compliance: To meet legal obligations such as responding to subpoenas or other lawful requests

4. Security measures

We implement robust security measures to protect your personal information:

Encryption: Use of SSL encryption for data transmission. 

Access Controls: Restricted access to personal information to authorized personnel only. 

Regular Audits: Periodic security audits and vulnerability assessments.  

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website:

Functional Cookies: Necessary for site operation and navigation. 

Performance Cookies: To analyse site usage and improve performance.  

Advertising Cookies: To deliver targeted ads and measure ad effectiveness. You can manage your cookie preferences through your browser settings.   In our cookie table below we list which third party cookies we use and what type of information they retrieve.

Supplier Tool Purpose
Google Google Tag Manager Google Tag manager is a container tool that store and handle all scripts / cookies by Crea use
Google Google Analytics Google Analytics is a analytics tool we use to analyse user behaviour at by-crea.com
Google Google Ads We use Google ads remarketing tag and conversions tracking to customise advertising based on behaviour at by-crea.com and to follow up on our advertising.
Microsoft Clarity Hotjar is a analytics tool we use to analyse user experience and user behaviour at by-crea.com
Facebook Facebook Pixel We use Facebook pixel to customise advertising based on behaviour at by-crea.com and to follow up on our advertising on Facebook & Instagram.
Pinterest Pinterest Tag We use Pinterest tag to customise advertising based on behaviour at by-crea.com and to follow up on our advertising at Pinterest.
LinkedIn LinkedIn Insight Tag We use the LinkedIn insight tag to customise advertising based on behaviour at by-crea.com and to follow up on our advertising at LinkedIn.
Klarna Klarna Checkout We use Klarna as a payment partner during the order process. Please visit their website to see which cookies/tools they use.
Paypal Paypal We use Paypal as a payment partner during the order process. Please visit their website to see which cookies/tools they use.
livechat.com Livechat To give you a better shopping experience we use live chat. Please visit their website to see which cookies/tools they use.
Trustpilot Review widget We want to support you with real customers' reviews of our products and services. Please visit their website to see which cookies/tools they use.

 

6. Your Rights

You have the right to:

Access: Request a copy of the personal information we hold about you.

Rectification: Correct any inaccurate or incomplete data.

Deletion: Request the deletion of your personal information. 

Restriction: Limit the processing of your data under certain conditions. 

Objection: Object to the processing of your data for direct marketing purposes.  

7. International Compliance

We comply with international privacy laws, including:

  • GDPR (EU): General Data Protection Regulation for data protection and privacy. 
  • CCPA (US): California Consumer Privacy Act for data privacy rights. 
  • PIPEDA (CA): Personal Information Protection and Electronic Documents Act for data protection.

8. Changes to this Policy

We may update this Security & Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact us

If you have any questions or concerns about this policy or our privacy practices, please contact us at: By Crea Customer Service Department Email: info@by-crea.com "