FAQ - Shipping & Delivery

The shipping time depends on which country you are ordering from and the shipping time is only based on the actual shipping excluding the production time of the actual furniture you are ordering. The regular shipping time is about 4-9 days.

The shipping cost is volume-based and depends on the quantity of furniture you are ordering. You can easily check the shipping cost in the cart after adding the furniture you would like to buy, but the usual shipping cost is around 30 euros for two stools.

Your order will be shipped with a reliable carrier. Specific carrier information will be provided in your shipping confirmation email.

If you are ordering from our Global website, all taxes and duties will be charged by the freight company. But if you are ordering from our country's sites like for the United States, Canada, United Kingdom, or Norway then all taxes and duties are included.

While placing your order with us all information will be shown in the cart, if the taxes or duties are included or not. If you are ordering from the United States, Canada, United Kingdom, or Norway we have our own sites for you to visit and then all charges are included in the price.

First of all, we are very sorry that your order has been delivered in another condition than perfect. Please send us an email to info@by-crea.com with your order number and we will make sure to help you further and replace the damaged furniture, we will help you through the whole procedure.

You can track your order using the tracking link provided in your shipping confirmation email. If you have not received a tracking link, please contact our customer service at info@by-crea.com for assistance.

If you have not received a tracking link yet, your order is still in production. We are more than happy to send you an update regarding your order if you contact us during our opening hours or by email at info@by-crea.com.

Yes, we can hold your order if you are not ready to accept delivery. Please contact our customer service team at info@by-crea.com as soon as possible to make arrangements.

Yes, we ship internationally. Please visit our website and select your country to view specific shipping details and costs.

Yes, we offer expedited shipping options. Please contact our customer service at info@by-crea.com to discuss available options and additional costs.

That is correct, we send most of our barstools two and two. So your full order will come in one package.