Our Privacy Policy
Who we are
Our company’s name is CA Development AB (VAT number SE559096957101), and our address is Järngatan 29, 23434 Lomma, SWEDEN.
What personal data we collect and why
Orders
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings and your shopping experience
- Improve our communication to you on external communication platforms.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
Cookies
We’ll use cookies and similar technologies to improve your shopping experience and to keep track of your cart contents while you’re browsing our site.
What are cookies?
A cookie is a small text file that is stored in your browser after visiting a website. When we refer to cookies, other similar tools and technologies that retrieve and store information in your browser, and in some cases forward such information to third parties, in a manner similar to cookies are also covered. Examples of those tools and technologies include analytic tools, pixels, payment services and local storage.
The sites will “remember” and “recognize” you. You can always go into your browser and delete already placed cookies yourself.
Third Party Cookies
Third-party cookies are placed by someone other than the company responsible for the website.
CA Development AB uses external platforms to communicate digitally, these include Pinterest, Instagram, LinkedIn, Facebook and Google Ads. These platforms use both first- and third-party cookies as well as similar techniques to advertise and follow up the results of the advertising.
An additional cookie can be used on several websites to understand and follow how you surf between different websites. CA Development AB receives information from these cookies, but the information can also be used for other purposes determined by the third part. Third-party cookies on our website are covered by the respective third-party privacy policy. In our cookie table below we list which third party cookies we use and what type of information they retrieve.
| Supplier | Tool | Purpose |
| Google Tag Manager | Google Tag manager is a container tool that store and handle all scripts / cookies by Crea use | |
| Google Analytics | Google Analytics is a analytics tool we use to analyse user behaviour at by-crea.com | |
| Google Ads | We use Google ads remarketing tag and conversions tracking to customise advertising based on behaviour at by-crea.com and to follow up on our advertising. | |
| Hotjar | Hotjar | Hotjar is a analytics tool we use to analyse user experience and user behaviour at by-crea.com |
| Facebook Pixel | We use Facebook pixel to customise advertising based on behaviour at by-crea.com and to follow up on our advertising on Facebook & Instagram. | |
| Pinterest Tag | We use Pinterest tag to customise advertising based on behaviour at by-crea.com and to follow up on our advertising at Pinterest. | |
| LinkedIn Insight Tag | We use the LinkedIn insight tag to customise advertising based on behaviour at by-crea.com and to follow up on our advertising at LinkedIn. | |
| Klarna | Klarna Checkout | We use Klarna as a payment partner during the order process. Please visit their website to see which cookies/tools they use. |
| Paypal | Paypal | We use Paypal as a payment partner during the order process. Please visit their website to see which cookies/tools they use. |
| livechat.com | Livechat | To give you a better shopping experience we use live chat. Please visit their website to see which cookies/tools they use. |
| Trustpilot | Review widget | We want to support you with real customers’ reviews of our products and services. Please visit their website to see which cookies/tools they use. |
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
Statistics
We collect data about your browsing behaviour anonymously, to improve the user experience of our website.
Who we share you data with
We never share your personal data with third parties if you haven’t agreed with us to do so, or if it isn’t necessary to fulfil our obligations under contract or law.
How long we retain your data
According to the Accounting Act of Sweden, we must save any order data in 7 years.
What rights you have over your data
If you have added an order on our site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- order information like what was purchased, when it was purchased and where it should be sent
- customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfil orders, process refunds and support you.