FAQ - Order Information

We always do everything we can to make sure to help our customers. If the order has been shipped already then unfortunately we are not able to do any changes at the moment. But if the order has not been shipped yet please send us an email to info@by-crea.com and we will do everything we can to help you with your changes.

If you have not received any tracking mail yet then there is still a very good chance that we can help you add more products to your order, send us an email to info@by-crea.com with your order number and what you would like to add and we will personally help you.

Yes, you can exchange it. Please contact our customer service at info@by-crea.com to initiate the exchange process.

If you have got a tracking email you can easily follow the tracking link to see where your order is located and an estimated delivery time. If you have not got a tracking link yet then your order is still during production and we are more than happy to send you an update regarding your order if you contact us during our opening hours or by email, info@by-crea.com.

If your order has not yet been shipped, we can change the delivery address. Please contact us as soon as possible at info@by-crea.com with your order number and the new address.

Lead times vary by product. You can find all lead times on each product page on our website under the “Add to Cart” button. If an item is backordered, this will be noted on the product page and throughout the checkout process. Should the backorder date be extended, you will receive an additional email with the new anticipated lead time. Once the backorder date approaches, the item will ship within its normal lead time from that date.

All custom, exclusive by Crea. pieces, which require acknowledgment of Terms and Conditions upon checkout, have longer lead times as they are custom-made to order.

Please note, all lead times are subject to change. If you are ever unsure about the status of your order, please reach out to our Customer Experience Team at info@by-crea.com, by phone at +4640124344, or via the chat feature on our site.

You can track your order using the tracking link provided in your shipping confirmation email. If you have not received a tracking link, please contact our customer service at info@by-crea.com for assistance.

Currently, we do not offer an option for order pickups. All orders are shipped directly to your specified delivery address.

Yes, you can preorder items that are marked as backordered on our website. The estimated shipping date will be provided on the product page and during checkout.

To cancel your order, please contact us immediately at info@by-crea.com with your order number. If the order has not yet been processed or shipped, we will cancel it and issue a full refund. If the order has already been shipped, you will need to follow our return process.

Yes, all our products come with a 2-year warranty covering any manufacturing defects. For more information on our warranty policy, please visit our website or contact our customer service.

The shipping time depends on where you live but you can easily check the tracking link to get an estimated delivery time, if it is not updated yet I can promise you that we are doing everything we can to push the freight companies do deliver your order as soon as possible and we will make sure to track your order until it gets delivered to you. If you need personal assistance you can always contact us by email or contact the freight company directly.