Shipping & Delivery


FAQ - Shipping & Delivery



How long does the shipping take? +

The shipping time depends on which country you are ordering from and the shipping time is only based on the actual shipping excluding the production time of the actual furniture you are ordering. The regular shipping time is about 4-9 days.

The shipping time depends on which country...

How much does shipping cost? +

The shipping cost is volume-based and depends on the quantity of furniture you are ordering. You can easily check the shipping cost in the cart after adding the furniture you would like to buy, but the usual shipping cost is around 30 euros for two stools.

The shipping cost is volume-based and depends...

What shipping carrier will my order ship with? +

Your order will be shipped with a reliable carrier. Specific carrier information will be provided in your shipping confirmation email.

Your order will be shipped with a reliable carrier...

Will I have to pay any taxes or duties? +

If you are ordering from our Global website, all taxes and duties will be charged by the freight company. But if you are ordering from our country's sites like for the United States, Canada, United Kingdom, or Norway then all taxes and duties are included.

While placing your order with us all information will be shown in the cart, if the taxes or duties are included or not. If you are ordering from the United States, Canada, United Kingdom, or Norway we have our own sites for you to visit and then all charges are included in the price.

If you are ordering from our Global website...

What do I do if my order arrives damaged? +

First of all, we are very sorry that your order has been delivered in another condition than perfect. Please send us an email to info@by-crea.com with your order number and we will make sure to help you further and replace the damaged furniture, we will help you through the whole procedure.

First of all, we are very sorry that your order has been...

Where can I track my order? +

You can track your order using the tracking link provided in your shipping confirmation email. If you have not received a tracking link, please contact our customer service at info@by-crea.com for assistance.

You can track your order using the tracking link...

I have not got a tracking link yet, when will my order be shipped? +

If you have not received a tracking link yet, your order is still in production. We are more than happy to send you an update regarding your order if you contact us during our opening hours or by email at info@by-crea.com.

If you have not received a tracking link yet...

Can you hold my order if I'm not ready to accept delivery? +

Yes, we can hold your order if you are not ready to accept delivery. Please contact our customer service team at info@by-crea.com as soon as possible to make arrangements.

Yes, we can hold your order if you are not ready...

Do you ship internationally? +

Yes, we ship internationally. Please visit our website and select your country to view specific shipping details and costs.

Yes, we ship internationally. Please visit our...

Can my shipping be expedited? +

Yes, we offer expedited shipping options. Please contact our customer service at info@by-crea.com to discuss available options and additional costs.

Yes, we offer expedited shipping options. Please...

I just got a tracking link saying that only one package is sent and I ordered two barstools? +

That is correct, we send most of our barstools two and two. So your full order will come in one package.

That is correct, we send most of our barstools...



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