Returns FAQ

FAQ - Returns



What are your return policies? +

In case of returns we charge the customer for the return cost. If the return cost is higher than 20% of the order value then we only keep the 20% and once the order is back with us we refund you the rest. We have a very low rate of returns because we are doing everything we can to make sure to help our customers with the best service and offering free samples so you can be sure of your colour choices.

In case of returns we charge the customer...

My order was delivered damaged, can you help me? +

First of all we are very sorry that your order has been delivered in another condition then perfect. Please send us an email to info@by-crea.com with your order number and we will make sure to help you further and replace the damaged furniture, we will help you through the whole procedure.

First of all we are very sorry that your order...

How much are returns? +

The cost of returns varies based on the size and weight of the items. Please contact our customer service at info@by-crea.com for a detailed estimate.

The cost of returns varies based on the size...

How do I process a return? +

To process a return, please contact our customer service team at info@by-crea.com with your order number and reason for return. We will provide you with detailed instructions and a return shipping label.

To process a return, please contact our customer service...

Can I return an item if I no longer want it? +

Yes, you can return an item if you no longer want it. Please ensure it is in its original condition and packaging. Contact our customer service for return instructions.

Yes, you can return an item if you no longer want it...

Are custom pieces able to be returned? +

Unfortunately, custom pieces are not eligible for returns as they are made to order. We encourage you to order free samples to ensure you are happy with your choice before purchasing a custom piece.

Unfortunately, custom pieces are not eligible...

How do I return my order with my carrier of choice? +

If you prefer to return your order with a carrier of your choice, please contact our customer service at info@by-crea.com. We will provide you with the necessary return address and instructions.

If you prefer to return your order with a carrier...

What is your exchange policy? +

We offer exchanges for items that are defective or damaged. If you need to exchange an item, please contact us at info@by-crea.com with your order number and details about the product.

We offer exchanges for items that are defective...

How long does it take to process a return? +

Once we receive your returned item, we will inspect it and notify you that we have received it. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Once we receive your returned item, we will inspect it...



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