Terms & Conditions

Age requirement:
We reserve the right not to sell our products to persons under 18 years of age

Placing your order:
Your order counts as an offer to purchase made to order goods from us. After placing your order, you will receive an Order Acknowledgement email. This contains details of the products you have ordered, the total cost of the order (including delivery) and an order number.

Order acceptance:
Acceptance of your order will take place when we start manufacturing your product(s). Until we dispatch the product(s), no contract will have been formed between us.
Although we hope to be able to supply all products ordered, we reserve the right, at our discretion and without the need to give reasons, not to accept any offer at any time. If we refuse your order we will let you know as soon as reasonably possible.

Payment:
You can pay with all major credit and debit cards. For some specific countries, we accept Swish, Paypal, Klarna and Trustly. For professionals, contractors and companies, we accept bank transfers.
We will reserve payment from your card at the time you place your order. Taking payment does not mean we have accepted your order and if for any reason we are unable to accept your order we will provide you with a full refund within 14 days.

Pricing:
The product prices shown do not include the delivery fee, which will be added to your total order price.

Pricing errors:
If we discover an error in our pricing, we will inform you as soon as possible and you will then be given the option of cancelling or re-confirming your order at the correct price.
If for any reason we are unable to contact you using the contact details you have provided we will treat the order as cancelled and notify you by email.
Any cancelled orders will be refunded within 14 days of notice of the cancellation.

Returns and cancellation:
You can return new and unused product(s) within 7 calendar days following the delivery date of your product(s) by letting us know by e-mail at info@by-crea.com. You are responsible and you will cover for the cost of returning the product(s) unless the product is faulty or not as described. We will give you a refund by the same method as your original payment for products that are returned in new and unused condition and, if possible, the packaging.

We will retain 20% of the amount and refund the remaining amount you paid for the goods excluding the delivery cost and credit the refund you are due to the credit, or debit card that you made payment with. However, please note that we may reduce your refund to reflect any reduction in the value of the goods, if this has been caused by you handling them in a way which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Product Conditions:
We manufacture our products by hand in certified workshops in Sweden. We reserve the right that all products are not 100% equal and have no machine finish. Small changes in the products may occur.

Personal Information:
We handle all personal information with privacy according to GDPR. We also have a no restricted advertisement policy and therefore never send out e-mails or posts with adverts.

Delivery:
We subcontract the delivery to DHL, LGT Logisitics and BEST Transport for Sweden, UPS for Europe and Fedex for other countries. Shipping usually takes 2-4 working days. Estimated delivery time will be communicated more precisely at the time we dispatch your order.

by Crea ®
CA Development AB:

Mail: Info@by-crea.com
Tel: 0766107002
Adress: Vintergatan 12
23235 Arlöv, Malmö
Org nr: SE559096957101